Enhancing Engagement: Role of the Immediate Supervisor (English only)
Engagement, the employee’s commitment to his or her organisation and the willingness to provide extra effort when needed and perform beyond expectations, has become a focus area for management. Engagement is not about job satisfaction. Fully engaged employees are motivated and dedicated to making the organisation a success. At the most simplistic level, engaged employees lead to happy, loyal customers and repeat business. Engagement also leads to improvement in retention levels. In short, it impacts the bottom line.
Dale Carnegie recently commissioned a European study that looked at employee engagement throughout the region. A review of the responses from over 1600 people in Europe showed that although there are multiple factors affecting engagement, the personal relationships between a manager and his or her direct reports is the most influential.
THE VALUE OF THE IMMEDIATE SUPERVISOR
The immediate supervisor performs a pivotal role. He or she connects an employee to senior management and vice versa, becoming the primary conduit for the flow of information within an organisation. Top down, management imparts...(想看完整请填写以下的表格)